HOW IT WORKS

Currently, we offer 10 different birth control products by mail, 9 combination pills (estrogen and progestin) and 1 progestin-only pill. Pills offered may vary by state.

Combination Pills

Aubra EQ
Compares to: Lutera, Aubra, Aviane, Orsythia, and Falmina

Chateal EQ
Compares to: Levora, Chateal, Portia, Altavera, Marlissa, and Kurvelo

Cyred EQ 
Compares to: Ortho-Cept, Cyred, Apri, Desogen, Emoquette, Reclipsen, Enskyce, and Isibloom

Jasmiel 
Compares to: Yaz, Nikki, Loryna, Gianvi, and Vestura

Tarina 24 Fe
Compares to: Junel Fe 24, Larin 24 Fe, Lomedia 24 Fe, Blisovi, and Loestrin 24 Fe

Tarina Fe 1/20
Compares to: Loestrin Fe 1/20, Tarina Fe 1/20, Gildess Fe 1/20, Junel Fe 1/20, Larin Fe 1/20, and Microgestin Fe 1/20

VyLibra
Compares to: Ortho-Cyclen, Estarylla, Mono-Linyah, Previfem, Sprintec, and MonoNessa

Tri-VyLibra
Compares to: Ortho Tri-Cyclen, Tri-Estarylla, Tri-Linyah, Tri-Previfem, and Tri-Sprintec

Tri-VyLibra Lo
Compares to: Ortho Tri-Cyclen Lo, Tri-Lo-Estarylla, Tri-Lo-Marzia, Tri-Lo-Sprintec, and Trinessa Lo

Progestin-only pill

Lyleq
Compares to: Camila, Heather, Incassia, Nor-QD, and Tulana

See more details here: https://afaxyspharma.com/patients/products/birth-control-pills/

We are working to add more options with time!

Planned Parenthood Direct and its affiliates do not manufacture these medications or hold any intellectual property rights in any of the brands listed, which belong to their respective owners.

Yes! Just reach out to our support team directly on the app in the support inbox. We can usually process refills the same day that you contact us.
 

1. Open the app and go to my account > payment to double-check that your payment information is up-to-date.
2. Go to my account > shipping address to double-check that your shipping information is up-to-date.
3. Go to order history, select your order, and tap support inbox to send us a message requesting an early refill.

For prescriptions that were sent to a local pharmacy, reach out to your pharmacy directly to request an early refill.

If you’ve just submitted your request, you may be able to cancel. Please message us right away through the app. If the provider has already reviewed your request for care, we can’t give you a refund.

No. Once we ship your order, it cannot be returned or refunded.

Tap the forgot password link on the login screen, and we'll send you an email with a code to reset your password.

To change your shipping address:
 

1. Log in to the app
2. Go to my account
3. Tap shipping address
4. Tap edit 
5. Make your changes and tap save

Please note, once an order has been processed, the shipping address can’t be changed. The changes you make to the shipping will apply to future orders only. If you need assistance, contact the support team in the support inbox under order history.

For prescriptions sent to your local pharmacy, please contact your insurance company directly with any questions about coverage. Their phone number will be on the back of your insurance card.  

If you’re using insurance to cover prescriptions sent by mail order delivery, our clinicians will prescribe a brand that is accepted by your insurance plan.

California: Medi-Cal, Family PACT

Washington State: Medicaid 

Minnesota: Medicaid

Wisconsin: Medicaid​​​​​​

Are you using the correct login information? Did you use a different email address than the one used to create the account, but the same phone number?

If you are unsure of or no longer have access to the email address that may be on file, we can update your email. Complete this form or email us at [email protected] with the following information:
 

• Your first and last name
• Your date of birth
• Your phone number
• Your email address

Send a message to our support team within 10 days of the delivery date by going to order history > support inbox. We'll get back to you within 1 business day.

If you are having a technical problem with the app, please click here and send us a message.

You can track your package by going to order history > details and refills.

Go to order history > details and refills. If you don’t see any upcoming refills, submit an online visit request from the app’s home screen.  
 
For prescriptions that were sent to your pharmacy, contact your pharmacy directly.

Your health and safety is important to us. In many cases, the service you requested may not be available in your state. In other cases, you may be referred to in-person care.

You can always schedule an appointment with your nearest Planned Parenthood health center by tapping health center appointment on the app’s home screen. 

You can also visit your local urgent care center or doctor’s office.

An expired or soon-to-be-expired prescription is the most common reason that refills are canceled. You'll likely need to renew your prescription by booking a new online visit. Just tap the service you want from the homepage to get started.

If your prescription isn’t expired or expiring soon, send a message in the app’s support inbox under order history. We'll get back to you within 1 business day.

No. Our orders ship in plain, padded envelopes.

Go to order history, and then tap on clinician inbox or support inbox.

It's free!

If you’re getting a message that says, "That email or password isn't right. Please try again," the username/email and/or password you’re using is probably incorrect. 

Make sure that: 

1. You’re using the correct username/email 
2. If you don't remember or no longer have access to the email address associated with the account, please reach out to our support team here.

Click forgot password. We’ll email you a password reset code. 

When you use your card to pay for services or medicine from us, the charge will appear on your statement as PPDirect.

Services and costs vary by state. Select your state in the drop-down above to see how much your service will cost. 

Here’s how we break it down:

By mail (birth control pill, emergency contraception, and the abortion pill) 
 

• Visit fee: starts at $0 (varies by state) 
• Pill packs: $20-$30/per pack (varies by state) 
• ella emergency contraception: starts at $80 
• Abortion pill: Starts at $200, available in select states

For pick up at your pharmacy (birth control pill, patch, ring, emergency contraception, and UTI treatment) 
 

• Visit fee: $25-$40 (varies by state) 
• Prescription: Varies by pharmacy

Go to order history. It’s on the menu icon at the top right.

The PPDirect app doesn’t accept insurance for the abortion pill. You may be able to use your insurance for the abortion pill at your nearest Planned Parenthood health center.

The cost of the abortion pill ranges between $200 and $600, depending on which state you’re in. The cost includes:
 

• Medicine:
  • Mifepristone (if prescribed)
  • Misoprostol
  • Ibuprofen (for pain, if prescribed)
  • Nausea medication (if prescribed)
  • At-home pregnancy test (you’ll take it 5 weeks after you take the first dose of the abortion medicine)
• Overnight shipping
• Access to a dedicated support line
• In-clinic follow-up care if you need it (availability varies by state)

You may be able to use your insurance or get help paying for the abortion pill at your nearest Planned Parenthood health center.

Monday-Thursday requests processed by the clinician before 1 PM ET are shipped the same day. Requests processed after 1 PM ET will ship the next day. 

Friday-Sunday and holiday requests will ship on the following business day. There’s no weekend delivery.

If you need abortion services sooner, contact your nearest Planned Parenthood health center: tap health center appointment on the app's homepage or call 1-800-230-PLAN.

Our minimum order for mail order delivery service is 3 packs of birth control.

If you’re having your prescription sent to your local pharmacy, you can ask them about getting one pack of pills.

If your birth control shipment is a 3- or 6-month supply, you can get auto-refills on your prescription for up to a year.

If your birth control prescription was sent to your local pharmacy, you can contact the pharmacy directly for refills.

On the Planned Parenthood Direct app, birth control costs vary by state, starting at $20/pack. Select your state in the drop-down section for more specific information on cost.

Yes. We rely on strict, evidence-based guidelines to evaluate your answers to our health questions.

That's why it's important that you answer them honestly. If we think something other than a simple UTI is the cause of your symptoms, we can’t prescribe treatment. In this case, we'll recommend that you make an appointment at a health center, and we'll refund the visit fee.

We treat UTIs with antibiotic pills. You'll need to take the pills for 3 to 7 days, depending on which medicine we give you. It's important that you take all of the pills we prescribe. If you don't take them all, your UTI might not be fully cured, and it may make that antibiotic less effective for you in the future.

What you'll pay depends on whether you have insurance and your specific health plan. Your prescription cost will also depend on which medicine you need and the pharmacy you choose.

Yes! In fact, it's a good idea to buy ella (emergency contraception) BEFORE you need it. That way, you can take it as soon as possible.

ella can be taken up to 5 days after unprotected sex. Check the information below to make sure you’ll receive ella in time with overnight shipping:
 

• Monday-Thursday requests processed by the clinician before 1PM ET are shipped the same day. Requests processed after 1PM ET will ship the next day.
• Friday-Sunday and holiday requests will ship on the following business day. There is no weekend delivery.

If you need emergency contraception right away, contact your nearest Planned Parenthood health center, or you can find Plan B or other over-the-counter options at your local pharmacy.

On the Planned Parenthood Direct app, ella starts at $80, which includes overnight shipping.

Yes. You can find your receipt(s) under order history. 

Your nearest Planned Parenthood health center may have low- or no-cost options, depending on your income and situation. Find a health center here.

There are several reasons your card may not have worked. The most common reasons are:
 

1. The billing address entered doesn’t match your bank's records.
2. There are insufficient funds on the card you're trying to use.
3. You’ve entered the incorrect card number, CVC number, or card expiration date.

When you enter the card information, please make sure you do the following:
 

1. Enter the correct card number (double-check numbers)
2. Enter a 2-digit month of expiration (for example, 02 for February)
3. Enter a 4-digit year of expiration (for example, 2025)
4. CCV security code (typically 3 digits or 4 digits for Amex)
5. Be sure that the address matches the address and zip code of the cardholder. It may not be the same as your shipping address.
6. You can only have 1 card on file at a time. If you already have a card on the app, please delete it before entering a new one.
7. We accept Visa, Mastercard, American Express, and Discover.

This means there was an error related to your payment method. To fix the issue, please check and re-enter your card information to try processing the order again. 

When you enter the card information, please make sure you do the following:
 

1. Enter the correct card number (double-check numbers)
2. Enter a 2-digit month of expiration (for example, 02 for February)
3. Enter a 4-digit year of expiration (for example, 2025)
4. CVC security code (typically 3 digits or 4 digits for Amex)  
5. Be sure that the address matches the address and zip code of the cardholder. It may not be the same as your shipping address.
6. You can only have 1 card on file at a time. If you already have a card on the app, please delete it before entering a new one.
7. We accept Visa, Mastercard, American Express, and Discover. 

No, a signature isn’t required for delivery. If you’d like to request that a signature be required for your delivery, please write us a message in the clinician inbox.

To update your preferred pharmacy in the app:
 

1. Go to my account > pharmacy
2. Place 2 fingers on the pharmacy locator map and “pinch” to zoom out. 
3. Tap the top blue button slider on the right-hand side of the map to bring up the filter/search function.
4. Type the name of your preferred pharmacy to bring up its pharmacy locations.
5. Select the one you want to save to your account.

The quickest way to transfer your prescription is to call your new pharmacy directly and ask them to help you transfer your prescription. Your new pharmacy should be able to perform the transfer using your full name and date of birth.

The Rx or prescription number is assigned by the pharmacy. The pharmacist should be able to pull up your prescription by your full name and date of birth.

There isn’t a way to speed up our shipping. Our shipping is free and usually takes 5-7 business days. We ship via USPS (the post office) and you can find the tracking number in the app under order history > details and refills.